Refund & Cancellation Policy

Service Cancellation

We understand that plans change. You may cancel or reschedule a service appointment at no charge by contacting us at least 24 hours before the scheduled appointment time.

Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee to cover the cost of reserved time and travel.

Satisfaction Guarantee

Your satisfaction is our priority. If you are not satisfied with our work, please contact us within 30 days of service completion. We will work with you to resolve any issues, which may include re-performing the work at no additional cost.

Refund Policy

Refund eligibility depends on the nature of the service performed:

• Service calls and diagnostics: Non-refundable once the technician has arrived and performed the assessment.
• Equipment and materials: Refunds for equipment may be available if the equipment has not been installed. Restocking fees may apply.
• Installation services: If work quality does not meet agreed-upon standards, we will re-do the work or provide a partial refund.

Warranty Claims

Equipment failures covered under manufacturer warranty will be handled through the warranty process at no additional cost. Our workmanship guarantee covers labor for the duration specified in your service agreement.

How to Request a Refund

To request a refund or discuss a service concern, please contact us:

Email: service@tzelectricinc.com
Phone: (518) 678-1230

Please include your service date, invoice number, and a description of the issue. We will respond within 3 business days.