Privacy Policy
Last updated: May 2026
Introduction
TZ Electric, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in the following ways:
Personal Data
When you contact us, request a quote, or schedule service, we may collect your name, email address, phone number, mailing address, and information about your service request.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use Google Analytics, Google Tag Manager, and similar tools to collect this data.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Respond to your inquiries and provide customer support
- Schedule and manage service appointments
- Send you service-related communications
- Improve our website and services
- Comply with legal obligations
SMS and Text Messaging Communications
TZ Electric, Inc. sends and receives SMS (text) messages to communicate with customers about service requests, appointment confirmations, technician dispatch updates, estimate follow-ups, and replies to questions you send us by text. Our AI smart assistant Claire may send messages on our behalf.
How You Opt In
You consent to receive SMS messages from TZ Electric, Inc. when you do any of the following:
- Submit our online quote, contact, or service-request form on this website and check the SMS consent box.
- Verbally agree to SMS follow-up during a phone call with our office or our smart assistant.
- Initiate a text conversation by sending an SMS to one of our published numbers.
Message Frequency, Rates, and Help
Message frequency varies based on your service request and our ongoing communication with you. Message and data rates may apply depending on your mobile carrier and plan. For help, reply HELP to any message from us, email service@tzelectricinc.com, or call (518) 678-1230.
How to Opt Out
You may opt out of SMS messages from TZ Electric, Inc. at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message you receive from us. After you opt out, we will send one confirmation message and then stop sending you SMS. You may opt back in at any time by replying START or by contacting us.
Mobile Information Sharing
No mobile information (including phone numbers and SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing related to SMS is limited to subcontractors and service providers that support the messaging service itself (for example, our messaging platform Twilio and our scheduling platform Housecall Pro), and only to the extent necessary to deliver the messages you have requested.
Sharing Your Information
We do not sell your personal information. We may share your information with trusted service providers who assist in operating our website and services, including our scheduling platform (Housecall Pro), our messaging platform (Twilio), analytics providers, and marketing tools.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. For more information, please see our Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at service@tzelectricinc.com.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
TZ Electric, Inc.
5079 NY-32, Catskill, NY 12414
Email: service@tzelectricinc.com
Phone: (518) 678-1230