Policies

At TZ Electric, we are committed to providing exceptional service and ensuring your complete satisfaction. In the unlikely event that any member of our team makes a misstep or causes unintentional damage to your home or new equipment during the installation process, we prioritize making it right. 

Our ‘Make It Right’ policy means that we will promptly assess the situation and take immediate action to address any issues. Whether it’s replacing damaged items or repairing any damage caused, rest assured that we will handle it swiftly and at no additional cost to you. 

Your peace of mind is our top priority, and we strive to uphold the highest standards of professionalism and integrity in all aspects of our work. If you have any concerns or questions about our ‘Make It Right’ policy, please don’t hesitate to contact us.

At TZ Electric, we understand that unforeseen circumstances may arise, and you may need to reschedule or cancel your appointment. To ensure the efficient management of our schedule and resources, we have implemented the following cancellation and refund policies:

No Show/No One Home Fee: In the event of a no-show or if no one is home at the scheduled installation time, a $250 fee will be charged. This fee compensates for the time and resources allocated for the appointment.

Reschedule/Cancellation Fee: Please note that cancellation requests must be made at least 48 hours prior to the scheduled installation date to avoid incurring any fees. Requests to reschedule must be made at least 24 hours prior to the scheduled appointment time. Requests for cancellation or rescheduling must be communicated directly to TZ Electric via phone or email. A $250 fee will apply to all cancellation or reschedule requests which fall outside of the aforementioned timeframes.

By scheduling an appointment with TZ Electric, you acknowledge and agree to abide by the terms of this cancellation policy. If you have any questions or need to make changes to your appointment, please contact us as soon as possible. We appreciate your understanding and cooperation.

Refund Policy: Refunds for cancelled appointments will be issued, minus any applicable fees as outlined above, within 14 days of the cancellation request. TZ Electric reserves the right to waive or adjust fees on a case-by-case basis, at our discretion.